FAQs

At Busy Kids Children’s Boutique our aim is to ensure your on-line shopping experience saves you time, money and importantly is risk free.

Can I collect my order to save on postage costs?

The Busy Kids Children’s Boutique shop is located at Shop 14/168 Main Street, Bacchus Marsh, Victoria. You are welcome to collect your order to save on postage.

Do you send overseas?

Yes we service customers worldwide and will arrange prompt delivery upon receipt of payment.

See our Shipping & Delivery information

How can I pay for my order?

We offer you the convenience of paying by:
Our payment options include:
• Visa
• MasterCard
• Visa/Master DEBIT Card
• Amex
• PayPal
• Afterpay
• ZipPay
• Bank Deposit – Please note your order will be posted once the funds have cleared in our account.

Secure Online Ordering

At Busy Kids Children’s Boutique we recommend using our secure on-line ordering and payment service. It’s easy to use and most importantly our service offers a risk free shopping experience through the use of industry standard data encryption. This means you can be sure your personal details are treated with the utmost security and privacy.

Email and Offline Ordering

Email your order at any time to info@busykidsonline.com.au. To guarantee prompt delivery please include your contact details. You can also place a phone order by calling us at +61 3 5367 7327 or +61 412 078 058.

How long will my order take to arrive?

We pride ourselves on fulfilling orders within 24 – 48 hours of payment confirmation. At Busy Kids Children’s Boutique we offer you the choice of our personalised delivery depending on location, express delivery service through Australia Post or you can pick up your order at our retail outlet.

Can you help me select the correct size?

Our sizing guide will help you make the right purchasing decision. Our Busy Kids Children’s Boutique size chart is a guide only given sizes can vary by brand.

View sizing guides

Can I exchange a purchased item?

Yes. Your custom is important to us. We want your shopping experience to be as enjoyable and stress free as possible so check out our hassle free returns and exchange policy by clicking on the link below.

View our Purchase Terms & Conditions

What’s the benefit in joining the mailing list?

Busy Kids members receive a host of benefits by simply joining our mailing list

These include and are not limited to:
• discounts on orders;
• early notice of sales and new arrivals;
• free delivery (conditions apply);
• in store competitions.